January 16, 2005

Sorry, Folks

I apologise for the slim postings. The DSL is still down, and I'm not terribly happy about it.

I spoke to the tech people at SBC on the 14th, the day I had been told by the billing person that DSL would be reactivated. This person shook their head (as evidenced by the rattle I heard through the phone line) and stated that the billing person had no clue about the situation and that because it had been turned off and deleted from their databanks, it would be the 27th if we're lucky.

No one could give me any sort of reason that I could accept as adequate. "It's the way the system is set up," "It has to be completely purged from our computers before we can reestablish the line," "There is nothing we can do until your account is completely out." You know, I just don't buy it.

But until then, I am still on the boat anchor, still on dialup, and still bitching.

Also, and this is on me, I have been spending a lot of time on the novel. I will post a chapter here, just so that you know what I have been up to. Hopefully, after you read it you will understand.

Thanks for continuing to read, though. There's a lot of stuff in the archives that you may have missed, so pick around and see.

Posted by Mamamontezz at January 16, 2005 03:44 PM

What ever happened to customer service?

I always heard that "the customer is always right" too bad no company feels that way anymore.

SlagleRock Out!

Posted by: SlagleRock at January 16, 2005 08:07 PM

Glad to hear from you, customer service is non-existant. The bottom line is that the stockholders and the CEO's are the only thing that matters to corporations anymore, market manipulators, the fact that customers pay their way is something they don't factor in until the day they either go under or get bought out.

Posted by: Jack at January 16, 2005 08:30 PM

I've never understood why it takes so long to get DSL running, it's not like they home to your house and replace the physical phone lines or anything, they type in the activation on a freaking keyboard.

Posted by: Graumagus at January 16, 2005 10:11 PM

Look at the bright side, more time for the novel.

Posted by: Brodie at January 16, 2005 11:06 PM
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